my thoughts, musings, rants and discoveries . . .

Back in November, I did a post about getting high-speed Internet access restored via Wildblue. The access equipment we were using was fairly dated and I was looking at a pretty hefty fee to get things back up to speed (pun intended) via HughesNet. Well, the service has had its ups and downs over the last couple of months. With all of the snow storms we’ve been hit by, it’s somewhat understandable to have some interruptions, although I’m not quite sure why these temporary outages haven’t affected our television programming.

Those are the niceties. Now I have some gripes. Over the last couple of months I have encountered a growing number of sites that I can no longer view. Some of you know who you are. Well, the list has grown again today. And despite three complaints into Wildblue, the problem not only persists, but is growing.

Today, I have informed them of my intent to go to you, the readers, fellow site owners, businesses and ISPs that are affected by this issue. You see, the folks at Wildblue, rather than reset their routers, have been content to blame you, your ISPs, and even the equipment manufacturers. Obviously the problem must be on our end.

I’d really like to hear from some of you, especially anyone else using Wildblue service. If things aren’t resolved by the end of this week, I will be coming to all of you for your support. It’s a real shame when you have to go to Starbucks to be able to access a site you either work on or depend on because your ISP doesn’t see it as his problem. Also, please note that the tech support person I spoke to confirmed that she couldn’t access the site list I had provided from her end. We immediately ruled out the problem being on my end. And by going to other networks, I’ve ruled out the problem on the side of the content providers.

Well, I don’t want to stand for this any more. And again, I hope you’re with me on this. The best thing about this forum is that we can finally have a voice against piss-poor service. Let’s make it a loud voice.

If your site or company has been affected by this issue, please email or leave a comment. The comments are moderated. So if you don’t want your comment to be public, just say so. At this point I’m more interested in compiling a list.

Thanks,

Mike

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